Remote support
$66 per 30 minutes
inc GST, invoiced in 30-minute increments
- Phone support and secure remote access
- Software, email, and malware issues
- Often resolved the same day
Get help
Need support now, want to pre-book a session, or discuss your technology needs? See pricing below, then call, text, or use the form. Common questions are answered on the FAQ page.
Support options & pricing
On-site support
$150 per hour
inc GST, Tweed Coast & Lower Gold Coast
- General computer and network help
- Email and internet problems
- Home and office setup
Get in touch
Call for the quickest reply — Ian will chat with you then and there when he can. Can't get through? Send a text. Voicemail isn't checked.
Hours & availability
Monday to Friday, 9:00 am – 5:00 pm
- Monday – Friday9:00 am – 5:00 pm
- Saturday – SundayClosed
Call anytime — if Ian is available he will chat with you then and there. Outside these hours, leave a text if you cannot get through.
Postal address
Computer Life
PO Box 6679
Tweed Heads South
New South Wales 2486
What happens when you call
- You call
Ian answers when he can and you talk it through together — right then and there. No call centre, no queue.
- If he cannot chat — or at all
When Ian is with another client or driving, he will kindly take your name and number and call you back as soon as possible. If you cannot get through, send a text with your name and what you need.
- We sort the plan
Many issues are fixed by phone and remote access the same day. On-site visits are booked when hands-on work is needed.
- Sorted or clear next steps
Plain-English advice, honest recommendations, and no unnecessary upsells — whether that is a tune-up, new PC, or security check.